Returns & Refunds Policy

Return & Refund Policy for 7grove.com

1. General Policy

At 7grove.com, we strive to ensure that you receive the correct products in perfect condition. However, we understand that sometimes mistakes can happen. Our return policy is designed to be as fair and straightforward as possible.

2. Eligibility for Returns

We only accept returns if:

  • Items Sent by Mistake: If you receive a product that you did not order, please contact us immediately so we can arrange for the correct item to be sent to you.
  • Brand New and Unopened Items: Only items that are brand new, unopened, and in their original packaging are eligible for a return. Opened or used products are not eligible for returns due to health and safety reasons.

3. Return Period

Returns must be initiated within 2 business weeks upon receipt of your order. The 'business weeks' count from the day you receive the item, as evidenced by the delivery receipt.

4. Refund Process

To initiate a return, please follow these steps:

  1. Contact our customer service team at [your contact information] to start the return process. Provide your order number, the item(s) you wish to return, and the reason for the return.
  2. Once your return is approved, we will provide you with the shipping instructions. Please note that you will be responsible for the return shipping costs unless the return is due to our error (e.g., wrong item sent).
  3. After we receive the returned item and confirm that it meets our return conditions (brand new and unopened), we will process your refund. Refunds will be issued to the original method of payment within a certain number of days (specify the number of days if possible).

5. Contact Us

If you have any questions or concerns about your order or this Return & Refund Policy, please visit our contact page. We are here to help and ensure your satisfaction with our products and services.